Customer Relationship Executive - Service

Customer Relationship Executive (CRE) – Service

Department

Service

Experience

Freshers to 1 year

Monthly Gross Salary

₹16,000

Monthly Incentives

₹2,000–₹3,000

Benefits

PF, ESI, Annual Bonus

Job Summary

We are looking for a customer-focused Customer Relationship Executive to support our after-sales service operations. The candidate will coordinate service appointments, communicate service updates, maintain customer records, and ensure a positive customer experience throughout the servicing process.

Key Responsibilities

Handle customer inquiries related to vehicle servicing and maintenance.

Schedule service appointments and coordinate with the service team.

Remind customers about scheduled servicing and maintenance requirements.

Communicate service progress and expected vehicle delivery times.

Maintain accurate customer information and service history records.

Collect customer feedback after service completion.

Coordinate with Service Advisors and technicians to provide timely updates.

Assist in resolving customer concerns and escalate complex issues to the Service Manager.

Maintain professional relationships with existing customers.

Support customer retention initiatives and encourage repeat service visits.

Requirements

Freshers or candidates with up to one year of relevant experience.

Experience in customer service, automobile service coordination, or customer relationship management is preferred.

Good verbal communication and interpersonal skills.

Basic computer knowledge and familiarity with MS Office.

Strong follow-up, coordination, and problem-solving abilities.

Interest in automobiles and electric vehicles is preferred.

Proficiency in English, Kannada, and Hindi.

Marathi language skills will be an added advantage.

Pay

₹15,000.00 - ₹16,000.00 per month

Benefits

Provident Fund

Work Location

In person