AP
Customer Support Executive (CSE)
Appobile Labs Pvt Ltd. · Bangalore
Pay₹30,000–50,000a month, as listed
WhereBangaloreKarnataka
TypeFull time
Posted26 Oct10 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list34 named
After-sales product trainingTechnical troubleshootingCustomer records maintenanceAfter-sales serviceCustomer relationship buildingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationClient detail updatesAssistance experience in the technology industryClient enquiry handlingClient record-keeping practicesInternal team coordination for query resolutionMalayalamEnglishClient relationship developmentLocal languageTechnical support user trainingBachelor's degreeClient servicesIssue trackingCustomer relationship managementProviding product informationHindiClient communication skillsTechnical support via emailInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonClient interaction via phone callsSystem issue identification
About this job
Join our team as a Customer Support and make a real impact by providing technical assistance and collaborating with our development team to resolve client issues.
Key Responsibilities
- Manage and provide technical support to clients via email, phone, and other channels.
- Troubleshoot and resolve product-related issues, collaborating with developers for feature enhancements.
- Conduct regular follow-ups to ensure customer satisfaction and track issue resolution.
- Train users on new product features, maintain detailed client records, and monitor product performance.
What We’re Looking For
- 1-3 years of technical support experience, ideally in SaaS.
- Strong understanding of Sales Force Automation (SFA) and Distributor Management Systems (DMS).
- Excellent verbal and written communication skills in English, problem-solving skills, and the ability to manage client relationships.
- Bachelor’s degree
- Languages
- English, Hindi, and any other languages. Malayalam known would be an added advantage.
Speak with the employer +91 8971109058
- Job Type
- Full-time
- Pay
- ₹30,000.00 - ₹50,000.00 per month
Benefits
Provident Fund
- Work Location
- In person
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