CRM Executive

we are looking for a customer-focused and motivated CRM Executive to manage customer relationships, handle enquiries, coordinate with internal teams, and ensure a smooth customer experience. The ideal candidate should have good communication skills, strong follow-up abilities, and basic computer knowledge.

Key Responsibilities

Handle customer enquiries through phone calls, emails, and other communication channels.

Follow up with prospective and existing customers regularly.

Maintain accurate customer databases and update records in CRM software or MS Excel.

Coordinate with the sales and operations teams to ensure timely responses to customer requests.

Address customer queries and assist in resolving complaints.

Track customer interactions, follow-ups, and pending requests.

Prepare daily and weekly reports on customer enquiries and follow-up activities.

Build and maintain positive customer relationships to improve customer satisfaction

Pay

₹300,000.00 - ₹400,000.00 per month

Ability to commute/relocate

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language

English (Required)

Work Location

In person