Team Leader – Front Office

Role details

Vivanta Ekta Nagar, Statue of Unity is hiring Team Leader – Front Office for an on-site, full-time position in Ekta Nagar, Narmada district, Gujarat, close to the Statue of Unity. Lead front desk shifts, coordinate check-in and check-out, assist guests with requests and support consistent reception standards at a destination hotel near the Statue of Unity.

Key Responsibilities

Coordinate front office shift assignments, handovers and service priorities.

Guide reception associates on arrivals, departures, guest identification and reservations.

Review room-status and arrival information with housekeeping and other hotel teams.

Support guests with enquiries, local information, requests and timely service recovery.

Monitor front-desk records, billing accuracy and safe handling of guest information.

Escalate operational concerns and maintain clear communication with duty management.

Coach colleagues on guest-service etiquette, professionalism and system accuracy.

Support smooth coordination for groups, events and busy arrival periods.

Skills and Relevant Experience

Hotel front desk, guest service or reception experience with exposure to shift coordination.

Comfort using property management systems and standard office tools.

Confident communication, calm problem solving and guest-focused service judgement.

Ability to support team training, handle escalations and work across departments.

Guest-focused communication, professional integrity and willingness to collaborate with diverse colleagues.

Ability to work an on-site, full-time hospitality schedule as determined by hotel operations.

Hotel and Work Location

Employer

Vivanta Ekta Nagar, Statue of Unity.

Location: Ekta Nagar Narmada, Tehsil Gurudeshwar, opposite GMR Skill Development Center, Ekta Nagar, Vagadiya, Gujarat 393151, India.

Job type

Full time, on site.

Official hotel information

Vivanta Ekta Nagar, Statue of Unity.

Quick Apply

Full name

Email

Résumé (currently unavailable)

Résumé upload and saved-résumé submission are temporarily unavailable. You can still apply without a résumé.

Apply without a résumé

More details (optional)

Email me a secure link to create my free candidate profile and track this application (optional).

Leave blank

I agree to share my application details with the employer for this vacancy.

Apply now →

Never pay to apply. Safety tips · Report this job