GoHighLevel (GHL) Specialist — Automation & Customer Support (Gym Business) — In

Build and run the GHL systems that turn leads into members and keep members coming back — and be the go-to support for the gym team using them.

About the Role

Seamless Assist places AI-fluent virtual assistants with growing businesses and builds the automation systems they run. We are hiring a GoHighLevel Specialist on behalf of our client, a US-based gym business. This is a fully remote role open to candidates based in India.

The gym runs its lead follow-up, trial bookings, member communication, and retention campaigns through GoHighLevel. This hire owns that platform end to end — building the automations that drive memberships and supporting the owner and front-desk team who use it every day.

Culture: owner-led, fast-moving fitness business. Clear ownership, proactive communication, and steady improvement over perfection.

Role Details

Industry

Health & Fitness — Gym

Reports to

Gym Owner

Type

Full-time · 40 hours/week

Hours

US Eastern Time (EST) business hours

Rate

TBD

Location

Remote — India

Tools: GoHighLevel (GHL), Zapier / Make / n8n, gym management software (e.g., Mindbody, ABC Glofox, PushPress, Zen Planner), Claude, ChatGPT, Gemini, Google Workspace

Role Overview

Every lead, trial, and member touchpoint at the gym runs through GoHighLevel. The GHL Specialist will design and maintain those systems — from the first ad inquiry to the membership renewal — and provide responsive, first-line support to the gym owner and staff.

This is a hands-on role for someone who can move between building and supporting in the same day: fixing a broken trial-booking workflow in the morning, walking the front desk through the pipeline after lunch, and documenting both so it doesn't happen twice. The right person treats every support request as a signal of what to systematize next.

Key Responsibilities

GHL Automation & Build

Build and maintain lead nurture workflows — speed-to-lead SMS/email, trial class and intro session booking, and follow-up for leads who don't book

Automate the member journey — class and appointment reminders, no-show follow-up, new-member onboarding, and milestone check-ins

Run retention and reactivation campaigns — lapsed and frozen members, expiring memberships, failed payments, and win-back offers

Set up and manage pipelines, calendars, forms, surveys, landing pages/funnels, custom fields, and tags

Build and send email and SMS campaigns — promotions, challenges, events, and monthly member newsletters

Automate review requests and referral campaigns to grow the gym's reputation

Integrate GHL with the gym's management software, payment tools, and ad lead sources (Facebook/Instagram lead forms) via native integrations, Zapier, Make, n8n, or webhooks

Customer Support

Serve as first-line GHL support for the gym owner and front-desk/sales staff

Manage and respond to member and lead inquiries in the GHL Conversations inbox (SMS, email, social DMs) within agreed response times

Troubleshoot issues

broken workflows, failed sends, calendar sync errors, A2P/10DLC and email deliverability problems, integration failures

Train gym staff on using GHL — pipelines, conversations, booking, and reporting — through live walkthroughs and short recorded videos

Escalate billing, platform-level bugs, or out-of-scope requests to the gym owner with a clear summary

Reporting, Documentation & Improvement

Build dashboards that track leads, trial bookings, show rates, conversions to membership, and retention

Write SOPs and how-to guides for every recurring build and support issue

Audit the account for broken, duplicate, or unused workflows and recommend clean-up

Track recurring issues and propose automations or fixes that remove them at the source

Use AI tools to speed up campaign copy, troubleshooting, and documentation

Who Will Succeed

"Builds it right, explains it simply, and fixes the root cause — not just the ticket."

Has built real GHL automations for live businesses — ideally gyms, studios, or other membership businesses

Understands how a gym makes money: leads, trials, memberships, retention

Patient and clear with busy, non-technical owners and staff — explains a workflow without jargon

Systems thinker who documents as they go and hates fixing the same problem twice

Takes initiative — spots what is broken or missing and raises it before the owner does

Experience & Skills

Required

GHL expertise

2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses

Customer support

1+ year providing customer or technical support (tickets, live chat, calls, or client success)

Integrations

Working knowledge of Zapier, Make, n8n, or webhooks to connect GHL with other tools

AI fluency: Actively uses AI tools (Claude, ChatGPT, Gemini) to build, write, and troubleshoot faster — specific tools and use cases confirmed at screening

Time zone compatibility

Able to work US Eastern Time (EST) business hours from India

Strong communication: Exceptional written and spoken English — clear, friendly, and concise with owners, staff, and members; assessed at screening

Deliverability

Understanding of email and SMS deliverability, including A2P 10DLC registration

Remote setup

Reliable high-speed internet and a dedicated workspace

Preferred

Experience with gyms, fitness studios, or other membership-based businesses

Experience with gym management software (Mindbody, ABC Glofox, PushPress, Zen Planner, or similar)

GHL Admin certification

Familiarity with GHL Conversation AI / AI Employee features

Experience running Facebook/Instagram lead-gen campaigns into GHL

Originally posted on Himalayas