Customer Relationship Executive

Job Description – Customer Relationship Executive

About GIGABOX

GIGABOX is a 60-minute delivery-led omnichannel retail platform for general merchandise, seamlessly bridging online and offline shopping to deliver a unified "App Bhi, Store Bhi" customer experience. We operate category-dedicated branded stores—spanning Kitchen, Sports, Toys, Bags, Gift, Electronics, Cosmetics, Home Decor, and more —that are fully integrated with our iOS and Android apps.

Our core USPs include 80-90% product assortment availability, a true touch-and-feel in-store experience, and fast local delivery within 60 minutes. Within 6 months of launch, we achieved over 5+ crores in cumulative revenue, attaining both store-level and company-level profitability. We currently operate two large-format stores in Jodhpur, Rajasthan: The GIGABOX Kitchen Store (4500+ sq. ft.) and GIGABOX Sports Store (4000+ sq. ft.), both launched-on 10th Nov 2025. We are actively expanding with two additional Jodhpur stores for Toys and Bags, scheduled to launch on 14th September 2026. Backed by ₹7 crores raised across two funding rounds in our first year, our current ARR is ₹12 crore and is projected to reach ₹25 crore post-expansion. Our overarching vision is to build India's No. 1 general merchandise platform across the top 50 cities by launching 600 stores over the next 5-8 years.

Job Description

The Customer Relationship Executive (CRE) at the Gigabox Bags store in Jodhpur builds repeat business by greeting shoppers, guiding purchases, enrolling customers in loyalty programs and resolving issues quickly.

• Company

GB Quick Commerce Private Limited

• Brand

GIGABOX

• Team

Retail Store Team – Bags category

• Role

Customer Relationship Executive (CRE)

• Reporting to

Store Manager

• Location

Gigabox Bags store, Jodhpur, Rajasthan

• Work type

Work from Office (on-site at the store)

• Working days

Monday to Sunday

• Leave

1 paid leave per month

• Store timings

10:30 AM – 10:00 PM

Key responsibilities

Customer retention and loyalty

• Maintain the store's customer database and keep records accurate and current.
• Enroll shoppers into the loyalty program at billing and on the shop floor.
• Track repeat-visit rates and report them to the Store Manager.

Personalized engagement

• Send festival greetings, birthday wishes and special offers to registered customers.
• Follow up with customers after purchase to build repeat visits.

In-store assistance and sales

• Greet every shopper at the entrance and guide them through bags, backpacks, luggage and accessories.
• Answer product, pricing and warranty queries, and recommend suitable items and add-ons.
• Support daily and monthly store sales targets.

Complaints and feedback

• Handle customer complaints on the spot and log each one with its resolution time.
• Escalate unresolved issues to the Store Manager before they grow.
• Collect and record customer feedback, and share recurring themes weekly.

Operations

• Assist with billing and invoicing when required.
• Keep the display area tidy and the customer area welcoming throughout the shift.

Required skills and qualifications

• Graduate in any stream (12th pass with relevant retail experience may be considered).
• 0–2 years of experience in retail sales or customer service; freshers are welcome.
• Clear communication in Hindi and English; Marwari is an advantage.
• Active listening, patience and a friendly, empathetic manner with all kinds of shoppers.
• Good product knowledge, with the ability to recommend items and upsell.
• Comfort with CRM software, billing tools, MS Excel and basic data entry.
• Neat, presentable appearance and a team-first attitude.
• Package INR 1,80,000 per annum to INR 2,40,000 per annum. and Incentive

apply now hr@gigaboxstore.com

Pay

₹11,000.00 - ₹20,000.00 per month

Benefits

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person