Sales Executive

About the Role D wholesaler are looking for a proactive and detail-oriented Sales Executive to manage online orders received through WhatsApp, coordinate with customers, and ensure every order is processed and delivered smoothly from start to finish. Key ResponsibilitiesReceive and manage customer orders through WhatsApp and other online channels. Contact customers to confirm orders, product details, quantities, pricing, and delivery addresses. Follow up with customers regarding pending confirmations and order-related queries. Enter and maintain accurate order details in the company's system or order sheet. Coordinate with the packing, inventory, dispatch, and delivery teams to ensure timely order fulfillment. Share order confirmation, dispatch updates, and delivery information with customers. Resolve basic customer queries and handle order-related issues professionally. Maintain proper records of orders, cancellations, returns, and customer communication. Ensure a smooth end-to-end customer experience, from receiving the order to successful delivery. Required Skills & QualificationsGood communication skills in Hindi and Gujarati; basic English is an advantage. Comfortable using WhatsApp Business, smartphones, and basic computer applications. Strong follow-up, coordination, and customer-handling skills. Attention to detail while recording customer and order information. Ability to multitask and manage multiple orders efficiently. Responsible, organized, and customer-focused attitude. Who Can Apply?Freshers and experienced candidates who are comfortable communicating with customers and managing online orders are welcome to apply. Key Performance Indicators (KPIs)Number of orders successfully confirmed. Order processing accuracy. Timely coordination with dispatch and delivery teams. Customer satisfaction and response time. Reduction in order cancellations caused by poor follow-up. Ideal Candidate: Someone who can take ownership of an order from the moment it arrives on WhatsApp API until it reaches the customer successfully. Minimum Experience : 1 Year ( Mandatory) How to Apply: Interested candidates can share their updated resume with the HR team. Interview Location :- 4th Floor, 414, 415, Bhimrad-Althan Rd, near Dhiraj Sons, Althan, Surat, Gujarat 395007 Work Location :- Moti Talkies, beside SBI Bank, Zampa Bazaar, Begampura, Surat, Gujarat 395003