Collection Executive / Officer

Delinquency Bucket Management Manage hard bucket and deep-delinquent accounts (30+, 60+, or 90+ days past due) through intensive follow-ups. Customer Contact and Field Visits Contact borrowers via phone calls, SMS, emails, or direct field visits to borrower locations, homes, or businesses. Understand reasons behind missed payments (e.g., temporary cash flow issues vs. willful default). Negotiation and Settlement Negotiate realistic repayment plans, promise-to-pay (PTP) commitments, installment structures, or structured loan settlements. Documentation and System Updates Log daily call logs, field visit outcomes, and payment updates into the core collection software. Maintain physical and digital receipts, ledger records, and Management Information System (MIS) reports.