Receptionist / Front Office Executive

Key Responsibilities 1. Front Desk & Reception Management Welcome clients, visitors, channel partners, and business associates professionally. Manage visitor entries and inform the concerned team members about arrivals. Handle incoming calls, transfer calls to the appropriate departments, and take messages when required. Maintain a professional, organized, and presentable reception area. 2. Client Coordination Coordinate with the Sales, HR, Admin, and Management teams. Assist in scheduling meetings, appointments, and client visits. Ensure clients receive timely assistance and a professional experience at the office. Guide visitors to the appropriate team or meeting area. 3. Administrative Support Maintain visitor registers, appointment records, courier records, and incoming/outgoing document logs. Handle courier dispatch, document printing, scanning, photocopying, and filing. Maintain basic office stationery and front-office supplies. Assist HR and Admin with daily office coordination and record management. 4. Communication & Follow-Ups Respond to routine WhatsApp messages, emails, and telephone inquiries professionally. Share basic company information with prospective clients and direct property-related inquiries to the Sales Team. Record incoming sales inquiries and forward them to the concerned executives. Maintain confidentiality of company information and client details. Required Skills & Qualifications Minimum qualification: Graduate or 12th pass with relevant experience. Experience: 6 months to 2 years in reception, front office, customer service, or administration preferred. Good communication skills in Hindi and basic to good English. Basic computer knowledge, including MS Word, Excel, email, and WhatsApp. Professional appearance, polite behaviour, and a customer-friendly attitude. Good telephone etiquette, time management, and organizational skills. Ability to multitask and coordinate with different departments. Key Performance Indicators (KPIs) Professional handling of visitors and incoming calls. Accurate maintenance of visitor and administrative records. Timely coordination of meetings and appointments. Prompt forwarding of client inquiries to the Sales Team. Punctuality, discipline, and professional conduct. Maintaining a clean, organized, and welcoming reception area.