OA
Team Lead Tech Support
Oak Leaf HR LLP · Bangalore
Pay₹9.5La year, as listed
WhereBangaloreKarnataka
TypeFull time
Posted27 Oct11 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
Skills they list31 named
Live chatTechnical troubleshootingNetwork troubleshootingEmail communicationMicrosoft OutlookTechnical support via phoneBasic service issue troubleshootingPhone communicationBMC RemedySupport ticket trackingIT service managementClient communicationTicketing softwareTechnical supportVoice-based call centre experienceSLA adherenceBachelor's degreeCloud service supportProductivity software supportIncident reporting softwareClient servicesMicrosoft TeamsServiceNowTechnical support via emailCommunication skillsIncident management responsibilitiesPeripheral hardware supportActive DirectoryControl-MClient interaction via phone callsVPN
About this job
- Excellent communication skills
- Work experience on Service Desk with good knowledge on O365, support, VPN, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi troubleshooting.
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Work from Office is mandatory.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Mandatory experience on L1 & L2 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
Job Loc - BLR
Contact - 97424-11550
- Job Types
- Full-time, Permanent
- Pay
- Up to ₹950,000.00 per year
Benefits
Health insurance
Provident Fund
Education
Bachelor's (Preferred)
Experience
- Technical support
- 1 year (Preferred)
- total work
- 1 year (Preferred)
- Work Location
- In person
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