Customer Journey Advisor – HNI

Job Title

Customer Journey Advisor – HNI

Location

Bangalore, Karnataka

Employment Type

Full-Time

Experience

1–4 Years

Work Schedule

6 Days a Week

Department

Sales / Customer Experience

Job Description

We are looking for a customer-focused Customer Journey Advisor – HNI Support Centre to deliver personalised service and manage end-to-end travel experiences for High-Net-Worth Individual (HNI) clients.

The ideal candidate will have excellent communication, coordination, and relationship management skills, along with a passion for delivering exceptional customer experiences.

Key Responsibilities

Manage HNI client enquiries through calls, emails, and WhatsApp.

Understand customer preferences, travel requirements, and budgets.

Recommend travel packages, hotels, destinations, and customised itineraries.

Coordinate with internal teams to ensure smooth travel arrangements.

Provide timely updates on bookings, cancellations, refunds, and itinerary changes.

Handle customer concerns and escalations professionally.

Build strong client relationships to drive retention, repeat business, and referrals.

Identify upselling and cross-selling opportunities.

Maintain accurate customer records and follow-ups in the CRM.

Provide pre-travel, during-travel, and post-travel support.

Required Qualifications & Skills

Bachelor's degree preferred.

1–4 years of experience in customer service, client servicing, sales coordination, or relationship management.

Excellent verbal and written communication skills.

Strong interpersonal, problem-solving, and multitasking abilities.

Customer-centric approach with attention to detail.

Basic computer skills and CRM knowledge.

Experience in travel, hospitality, luxury services, or premium customer support is an advantage.

Preferred Candidate Profile

Professional and confident when interacting with premium clients.

Strong follow-up and coordination skills.

Proactive in resolving customer concerns.

Focused on customer satisfaction and relationship building.

Pay

Up to ₹600,000.00 per year

Benefits

Provident Fund

Work Location

In person