Senior Manager - Customer Service & Logistics India

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Role Purpose

Lead end-to-end Customer Service & Logistics for India, ensuring reliable product flow from source to customer, compliant and cost-effective operations, disciplined order-to-cash execution, strong customer experience, and an agile operating model that supports business growth. The role is the senior India coordination point for operational issue resolution and works across Commercial, Finance, Planning, Tax, Legal, Quality, regional Supply Chain teams, external authorities, customers and logistics partners.

Key Accountabilities

Customer Service & Order Management

Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution.

Drive service improvement through customer collaboration, missed-sales analysis and corrective actions.

Logistics, Imports & Distribution

Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations and outbound distribution.

Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners.

Regulatory & Compliance

Ensure compliance with customs, excise, FSSAI, Legal Metrology, licensing, label registration and audit requirements.

Maintain audit-ready records and preventive controls to protect business continuity.

Planning, Inventory & Cost

Partner with planning teams to manage availability, inventory health, SLOB, bond expiry and supply risks.

Own logistics budgets, provisions, cost control, productivity initiatives and vendor governance.

Systems, Controls & Projects

Ensure effective SAP execution, KPI reporting, SOPs, controls and audit readiness.

Lead automation, process improvement and cross-functional supply-chain projects supporting India growth.

People & Stakeholder Leadership

Lead and develop the India CS&L team with clear accountability, cross-training and succession coverage.

Act as the senior India CS&L coordination point across Commercial, Finance, Supply Chain, authorities and service providers.

Key Relationships

Stakeholder Group

Key Interfaces

Internal

India Commercial and Sales, Finance and Controls, Tax, Legal, Quality/Regulatory, Demand and Supply Planning, Procurement, HR, IT/GBS, India leadership, APAC CS&L and regional/global Supply Chain teams.

External

Customers, distributors, 3PLs, transporters, customs brokers/CHAs, bonded warehouses, co-packers, consultants, auditors, regulatory authorities and other service providers.

Experience, Education & Skills

Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering or a related discipline; postgraduate qualification is an advantage.

Typically 5-7 years of progressive experience in customer service, logistics, import/export, supply-chain operations or a related function, including meaningful team and stakeholder leadership.

Strong preference for experience in Alcobev, beverages, FMCG or another highly regulated consumer-goods environment.

Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation interfaces and India import/export operations.

Demonstrated experience with SAP or another ERP, process controls, reporting and systems/process implementation.

Commercial understanding of logistics contracts, 3PL governance, freight and warehousing costs, budgeting, provisions and vendor payments.

Strong problem-solving, prioritisation, negotiation and cross-functional stakeholder-management skills.

Ability to work with ambiguity, manage urgent escalations and convert operational detail into clear decisions for senior leadership.

Strong written and spoken English; confident communication with regional/global teams, customers, vendors and authorities.

Advanced Excel and data-analysis capability; interest in automation, digital tools and continuous improvement.

Leadership Competencies

Customer and business orientation

Ownership and accountability

Agility and calm issue resolution

Strategic thinking with disciplined execution

Influencing without authority

Risk and compliance mindset

People development and succession focus

Continuous improvement and data-led decision making

Our commitment to Diversity & Inclusion

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any conf