Product Operations Intern

Job Description – Customer Support & Operations Intern

Company Overview

Anantya.ai, headquartered in Dubai and Delhi, is a listed META Partner and a trusted platform for customer engagement through WhatsApp and SMS. Our platform helps businesses across industries, scales, and geographies optimize their marketing, customer experience, and round-the-clock support.

We are looking for a Customer Support & Operations Intern who will be responsible for managing client queries, coordinating with internal teams, and ensuring timely resolution of customer issues.

Role

Customer Support & Operations Intern

Employment Type

Internship

Work Mode

On-site

Department

Customer Support & Operations

Location

Delhi

Key Responsibilities

• Manage and monitor customer support tickets from creation to resolution.
• Handle day-to-day client queries and support requests through designated communication channels.
• Understand client issues and provide basic troubleshooting and assistance wherever possible.
• Escalate client queries to the concerned department/team such as Tech, Product, Accounts, or Sales.
• Coordinate with internal teams to ensure timely resolution and closure of tickets.
• Follow up on pending/escalated issues and keep clients updated on the status.
• Maintain accurate ticket records, remarks, and resolution status.
• Identify recurring client issues and highlight them to the concerned team.
• Ensure all client queries are handled professionally and within defined response and resolution timelines (TAT/SLA).
• Assist the operations team with day-to-day coordination and administrative activities.
• Prepare basic reports related to tickets, pending issues, escalations, and resolutions.

Key Skills & Competencies

• Good written and verbal communication skills.
• Strong problem-solving and coordination abilities.
• Ability to understand and clearly communicate client issues.
• Good follow-up and task management skills.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to work with multiple teams and manage priorities.
• Customer-focused and professional approach.
• Willingness to learn about SaaS, WhatsApp Business API, customer engagement, and digital communication platforms.
• Attention to detail and ability to maintain accurate records.

Who Can Apply

• Students or recent graduates pursuing/completed a degree in Business Administration, Management, IT, Computer Applications, or a related field.
• Candidates with a strong interest in customer support, operations, and client servicing.
• Freshers are welcome to apply.

What You Will Learn

• Customer support and ticket management processes.
• Client communication and issue resolution.
• Cross-functional coordination and escalation management.
• SaaS and customer engagement platforms.
• Operational workflows, SLAs, and support processes.
• Exposure to a fast-paced technology and B2B environment.

Ideal Candidate

We are looking for someone who is responsible, proactive, organized, and comfortable communicating with clients and internal teams. The ideal candidate should have a strong sense of ownership and ensure that no client query is left unattended.

Stipend

- 10,000-15,000/-

Job Types

Full-time, Fresher, Internship

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person