Process Specialist - DC

Responsibilities

Role Description

Role Process Specialist

A skilled professional needed to handle Payouts for US Retirement domain (Defined Contribution 401 (k) plans). The role involves processing Benefit Event Distributions (Cash, Rollover etc.), Required Minimum Distribution, Withdrawals etc., providing customer service, and ensuring compliance with regulatory requirements within defined Productivity and Quality standards.

Responsibilities

Process and prioritize daily work to meet customer service goals

Handle complex payouts and communicate with customers regarding data and special requests

Implement problem-solving techniques for efficient processing

Document work following internal procedures

Report customer concerns to Client Service Associate/Consultant

Validate plan and contract records accuracy

Maintain expertise in payouts system operations

Develop knowledge of pension 401(k) documents and Total Retirement Suite concepts

Collaborate with team members to resolve complex situations

Ensure compliance with information security and regulatory requirements

Deliver high-quality work to enhance client satisfaction and profitability

Build effective partnerships with peers

Adapt to business needs and follow company policies

Qualifications

Qualifications

Bachelor's or Master's degree in Finance preferred

2-4 years of relevant experience in back-office operations

Knowledge of US Retirement/Pensions domain required

Experience in handling Payouts like Benefit event Distributions, Required Minimum Distribution, In service withdrawals and 1099R tax reporting will be an added advantage

This position offers an opportunity to work with a dynamic team in the retirement and pension services sector, requiring attention to detail, strong analytical skills, and commitment to customer service excellence.

Additional Information

Additional Information

Night shift work schedule required

Proficient in MS Office

Standard typing speed required

Strong analytical capabilities

Excellent written and verbal communication skills

Good comprehension skills

2-4 years minimum experience in back-office operations

US Retirement 401 (k) Defined Contribution financial institution experience preferred