HIH - Software Engineering Lead Analyst

ABOUT EVERNORTH

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Responsibilities

Ensure stability, performance, and availability of Mainframe systems by troubleshooting issues, implementing solutions, and collaborating with cross functional teams

Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, and database

Provide support, proactive system health management, test data management and maintenance for mainframe systems, including z/OS, JCL, COBOL, DB2, CICS and VSAM

Monitor Mainframe performance and capacity utilization proactively identifying and resolving issues to ensure optimal system performance and high availability

Collaborate with application developers, system programmers, and other IT teams to diagnose and resolve complex application or environment issues

Ability to think outside of the box to simplify the current environment for better manageability and support

Actively participate and implement architectural changes, design and implementation of solutions to meet enterprise goals

Flexibility to adopt a continuous learning mindset and flex to cover a diverse set of technology needs and professional development aspects

Continuously drive improvement and optimization through retrospectives and stakeholder feedback

Proactively identify and develop training plans for knowledge gaps (technical or business-related) that limit team effectiveness

Develop and maintain comprehensive documentation including system diagrams, standard operating procedures and trouble shooting guides

Implement and perform the use of effective change, incident, and problem management governance policies across all supported environments

Should have an automation first and continuous improvement mindset

Examples of Daily Activities

Strong Knowledge in JCL and Ability to modify the jobs as per request

Strong Knowledge in VSAM ,IDCAMS and SORT utilities

CICS Monitoring management

Ability to analysis the CICS abends and handle the CICS file management

Handling and driving the MML line

Mainframe Batch Monitoring, Late Job Analysis Abend fixing

Mainframe Job Scheduling - CA7 Scheduler

DB2 Monitoring management

DB2 Tables Data refresh from Prod taking backup for various Non-production environments

Strong Knowledge in SQL abends

Ability to replicate the Prod jobs in various Non-production environments

Handling Contention Space issues

Handling JCL Overrides

Manual Triggering of Ad-hoc Jobs

Creation of VSAM and Non-VSAM dataset

FTP’ing the DSN between different LPARS

Ad-hoc Changes to existing Batch Schedules

Execute Monitor automated Refresh Task for various Non-prod environments

Knowledge on SQL Queries

Knowledge on Teradata DB

Handling/Maintaining the DASD pool within the threshold level

Perform Application Checkouts for various Non-prod environments

L1 Support for Infrastructure Incidents

Performing pre-defined tasks service requests

CPU , SPOOL Storage usage Monitoring

Qualifications

Required Skills

Experience with mainframe utilities and tools used for monitoring, debugging, and performance tuning

Experience with IW Teradata platform

Knowledge of Mainframes security principles, access controls, and compliance requirements (e,g: HIPAA, PHI, IHI) to ensure system integrity and data protection

Technical skills to craft and execute your own programs and initiatives

Experience with the microservices hosted on cloud Infrastructure (AWS, Openshift, etc)

Knowledge of SDLC processes, including agile methodologies (Scrum Kanban).

Ability to work independently and as part of a team in a fast-paced, dynamic environment

Flexibility to participate and respond to critical Incidents outside of regular business hours

Strong commitment to quality, continuous improvement and customer satisfaction

Understanding of ITIL Processes to implement change, resolve incidents and implement preventative measures

Required Experience Education

Bachelors degree in Computer Science, Information technology or related field. Equivalent work experience may be considered

Must have strong verbal and written communication skills, and ability to openly discuss solution proposals

Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues

Have experience with Mainframe technologies such as z/OS, COBOL, JCL, DB2, CICS, VSAM, MQ, CA7, REXX and DB2 Utilities

Additional Preferred Qualifications

Experience in HealthCare business

Understanding of Oracle, MongoDB, SQL Server, PostgresSQL and distributed technologies such as API/Entity flow

Experience with monitoring tools such as Dynatrace, NewRelic, etc and different monitoring aspects

Understanding Queue/Messaging services

Location Hours of Work

Full-time position requiring 40 hours per week, with rotational shifts to ensure seamless coverage and expected overlap with US business hours.

Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WFH)

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.