T&T- Customer- CSAD- Customer Exp- Analyst- Hyderabad

Deloitte · Hyderabad

PayPay not listed

WhereHyderabadTelangana

TypeFull time

Posted27 Oct9 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list37 named

Live chatTechnical troubleshootingLead generation from existing customersCustomer communicationSales supportAfter-sales serviceCollaboration with salesCustomer relationship buildingEmail communicationTechnical support via phoneInbound customer enquiry call handlingCustomer needs analysisBasic service issue troubleshootingCoordination with sales teamsSupport ticket trackingAssistance experience in the technology industryBachelor's degree – FinanceEnterprise SoftwareClient enquiry handlingInbound voiceCase note recordingB.ComClient relationship developmentClient needs assessmentFinanceVoice-based call centre experienceClient servicesProblem identificationCRM system proficiencyProviding product informationClient communication skillsTechnical support via emailClient educationClient liaisonStakeholder relationship buildingClient interaction via phone callsSystem issue identification

About this job

T&T- Customer- CSAD- Customer Exp- Analyst- Hyderabad

Job requisition ID : 115295

Location: Hyderabad

Entity: Deloitte Touche Tohmatsu India LLP

Analyst | Product Support Specialist- SMB| Customer Strategy & Design

Location: Hyderabad

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about Customer

Your work profile

As an Analyst in our Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Work you’ll do as a Senior Executive (Analyst)

This role focuses on delivering effective customer support across multiple channels while ensuring complete case ownership, product guidance, and opportunity identification. Specialists independently manage customer issues, ensure accurate documentation, and contribute to overall product adoption and customer satisfaction.

Handle customer interactions via voice, chat, and email

This will be a night shift role.

Support customers with product troubleshooting, workflow navigation, installation, and “how to” queries

Diagnose and resolve moderate complexity issues

Maintain end to end ownership of customer cases

Ensure detailed and accurate documentation for every case

Identify opportunities for feature adoption and product upgrades

Support serves to sell actions or pass high intent leads to sales teams

Ensure adherence to QA, documentation, and process standards

Handle customer queries independently with minimal supervision

Deliver strong performance on KPIs (quality, CSAT, productivity)

Actively identify customer needs and enable sales opportunities

Maintain high quality and compliant case documentation

Desired Qualifications

Required Qualifications

Bachelor’s degree (Commerce or Finance preferred)

1-3 years of experience in product support, SaaS, or customer support roles

MUST have troubleshooting exp.

Good to have experience needed in Finance or Accounting processes like Claims, billing, AP, AR etc.

Handled International voice processes

Strong product troubleshooting capability

Basic to intermediate accounting knowledge

Versant B2+ to C1 preferred

CRM proficiency

Multi‑channel handling capability

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