Helpdesk Executive

IRISH EXPERT LLP · Hyderabad

Pay₹15,000–25,000a month, as listed

WhereHyderabadTelangana

TypeFull time

Posted22 Oct13 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list30 named

Technical troubleshootingCustomer records maintenanceRecord-keepingCustomer relationship buildingTeluguBasic service issue troubleshootingPhone communicationSupport ticket trackingClient detail updatesClient enquiry handlingInbound voiceProcess improvementTicketing softwareEscalation managementEnglishLocal languageBachelor's degreeClient servicesCustomer support ticket managementHelp desk systemsCustomer service report generationHindiClient communication skillsEscalation handlingClient educationCommunication skillsClient liaisonIssue reportingClient interaction via phone callsCustomer data entry

About this job

Provide first-level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem-solving process

Follow up with customers, provide feedback, and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation, and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products, and services.

Attend back to back calls

Education: - Graduate
Exp: - 0-1 yrs
Salary: - As per company Norms
Requirements and skills: -

Proven working experience in providing Help Desk support

Proficiency in Telugu, Hindi and English

Working knowledge of help desk software, databases, and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person

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