Customer Support Executive (CSE)

Customer Support Executive – Voice Process

Job Type

Full-Time

Process

Banking – Voice Process

Job Summary

Digitide Solutions is hiring Customer Support Executives for the Axis Bank voice process. Candidates will handle inbound customer calls, resolve banking-related queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

Handle inbound customer calls professionally.

Understand customer needs and resolve queries efficiently.

Provide accurate information and appropriate solutions.

Handle customer complaints and escalate unresolved issues.

Maintain records of customer interactions and requests.

Process customer applications, forms, and service requests.

Follow company policies, communication guidelines, and procedures.

Maintain customer satisfaction through effective communication.

Eligibility Criteria

Qualification

Graduation is mandatory.

Candidates must have provisional documents or relevant graduation proof.

Pursuing higher education and B.Pharmacy students are not eligible.

Languages

Excellent verbal communication in English and Hindi.

Regional language proficiency is preferred.

Freshers and experienced candidates can apply, subject to process requirements.

Required Skills

Excellent communication in English and Hindi.

Strong customer-handling and active-listening skills.

Problem-solving and complaint-resolution abilities.

Patience, empathy, and a customer-focused approach.

Basic computer knowledge and typing accuracy.

Ability to multitask and manage time effectively.

Basic technical troubleshooting skills.

Salary Details

Salary Option 1: ₹16,200 CTC / ₹15,700 take-home per month.

Salary Option 2: ₹23,000 CTC / up to ₹17,500 take-home per month.

Salary will depend on the applicable hiring category and eligibility.

Working Details

Working Days

6 days a week.

Weekly Off

1 rotational week off.

Transportation

Two-way cab facility or transport allowance of ₹2,000, as applicable.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Commuter assistance

Education

Bachelor's (Required)

Language

English (Required)

Hindi (Required)

Work Location

In person