Customer Service Representative

Remoat Teams Is Hiring for a Leading Global BPM Company: US Telecom Voice Customer Support Associates

Remoat Teams is recruiting on behalf of our client.

Location

Hyderabad, Telangana, India

Employer

Our client

Role

Customer Support Associate – US Telecom Voice Process

Industry

BPM / BPO

Department

Customer Support and Operations

Employment Type

Full-Time, Permanent

Job Overview

Remoat Teams is recruiting Customer Support Associates for an international voice process in the US telecom sector. The role involves helping US customers with account-related requests, billing questions, service plans, and telecom service concerns while delivering a professional and reliable customer experience.

Roles and Responsibilities

Handle customer calls concerning US telecom products, services, and account-related needs.

Assist customers with billing queries, plan information, account updates, and service-related concerns.

Understand customer requirements and explain relevant solutions in a clear and professional manner.

Follow established call-handling procedures and quality standards while maintaining accurate records of customer interactions.

Coordinate with the appropriate support teams when issues require further investigation or escalation.

Maintain a courteous, customer-focused approach and work toward timely and effective resolutions.

Candidate Requirements

Education

Undergraduate and graduate candidates may apply; graduation is not mandatory.

Experience

Minimum 1 year of experience in an international voice process, with customer support experience.

Communication

Good spoken English, clear communication, and strong listening and comprehension skills.

Customer orientation

Ability to understand customer concerns, communicate solutions, and handle queries professionally.

Shift flexibility

Willingness to work rotational shifts, including night shifts aligned with US business hours.

Joining

Immediate joiners preferred.

Salary and Benefits

Compensation will be communicated in line with the confirmed salary structure and applicable eligibility criteria.

Performance-based incentives may apply, subject to the employer's compensation plan.

Cab facility

As applicable under the employer's transport policy and eligibility criteria, for eligible shifts.

Other benefits as per the employer's policy.

Important Information

We never charge candidates a fee at any stage of the recruitment process.

Remoat Teams is managing recruitment on behalf of our client.

Employment terms, compensation, and benefits are subject to the employer's policies.

How to Apply

Interested candidates who meet the eligibility criteria can apply through this job posting. Our recruitment team will review applications and contact shortlisted candidates regarding the next steps.

Location

Hyderabad, Telangana, India

Role Type

US Telecom Voice Customer Support

Employer

Our client

Pay

₹30,000.00 - ₹35,000.00 per month

Work Location

In person