Chat Support Executive

Chat Support Executive provides real-time customer assistance, troubleshooting, and service resolution primarily through text-based live chat, messaging platforms, or email.

Role Overview

The main goal of a Chat Support Executive is to deliver fast, clear, and empathetic customer service while managing multiple live conversations at the same time.

Key Responsibilities

Real-Time Customer Support

Answer incoming user queries, account questions, and order updates via live chat or messaging tools.

Problem-Solving & Troubleshooting: Guide customers step-by-step through technical issues, product usage, or policy clarifications.

Multitasking

Handle multiple concurrent chat sessions efficiently while maintaining high grammar, spelling, and tone standards.

Ticket & CRM Documentation

Log details of every interaction, tag issues, and update customer profiles in the company's CRM or helpdesk software.

Escalations

Identify complex or sensitive grievances and transfer them to senior support leads or specialized departments.

Target Achievement

Maintain high First-Contact Resolution (FCR), positive Customer Satisfaction (CSAT) scores, and target response times.

Required Skills & Qualifications

Communication

Strong written English (or required regional language) with a polite, clear, and professional tone.

Typing Speed & Accuracy

Fast, error-free typing capability to manage parallel chats.

Education & Experience

Typically a 12th pass or Bachelor’s degree; open to freshers (0–2 years) with proper on-job tool training.

Age limit -18-32 years

We only have Walking interviews

Pay

₹19,000.00 - ₹32,000.00 per month

Benefits

Flexible schedule

Paid sick time

Provident Fund

Work Location

In person