Product Support Engineer

Job Location (Short): Hyderabad, India

Workplace Type

Hybrid

Req Id

3410

Roles & Responsibilities

Own and resolve customer-reported technical support cases within defined service level agreements.

Reproduce, diagnose, and troubleshoot software issues across application workflows, data behaviour, and configuration.

Collaborate with development, QA, and senior support engineers to investigate and resolve complex technical defects.

Assist customers with software installation, configuration, upgrade, and integration activities.

Create and maintain knowledge base articles, resolution guides, and FAQs to reduce recurring issues.

Communicate technical findings and resolution status clearly to both technical and non-technical customers.

Participate in structured product and domain training to continuously build expertise.

Education / Qualifications

BE / B.Tech or ME / M.Tech in Mechanical, Chemical, Instrumentation, Electrical Engineering — or a closely related discipline.

Fresh graduates from NITs or equivalent premier institutions strongly preferred.

Strong academic record demonstrating analytical aptitude, engineering fundamentals, and problem-solving ability.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com