Assistant Officer, Video KYC Agent, Consumer Banking Group

Job Purpose : Provide a brief overview of the position, including its purpose and contribution to the organization. The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience. Key Accountabilities : Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements Verifying customer identity and documents during live video interactions Ensuring adherence to regulatory and in…