Customer Care Executive

ob Responsibilities

• Handle incoming and outgoing customer calls regarding vehicle sales and enquiries.
• Follow up with potential customers and generate leads for new vehicle sales.
• Explain vehicle features, specifications, offers, and finance options to customers.
• Schedule test drives and coordinate appointments with the sales team.
• Maintain customer databases and update enquiry details in the CRM system.
• Follow up with customers after vehicle delivery to ensure satisfaction.
• Coordinate with the sales team to achieve monthly sales targets.
• Inform customers about new models, promotional offers, and exchange schemes.
• Maintain professional relationships with customers and resolve their queries promptly.
• Prepare daily call reports, lead reports, and follow-up records.

Required Skills

• Good communication and customer-handling skills.
• Basic computer knowledge and CRM handling.
• Strong follow-up and convincing skills.
• Customer-focused attitude and a positive approach.
• Previous experience in automobile sales or customer care will be preferred.

Pay

₹13,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location

In person