Branch Manager-CASA-Balesar

Bank Name

- AU Small Finance Bank

Job Description

"MANDATE

1- Experience: 10+ years in Retail banking- CASA with Team Handling

2- Qualification: Graduation mandatory

Should not Exceed above 45 Years of age"

This role involves managing the financial and non-financial responsibilities of a branch, ensuring compliance, and leading a team to achieve business targets.

Financial Responsibilities

• Devise action plans for the branch to meet liability business targets, including CASA book size, yield, fee-based income, and business quality.
• Effectively manage the sales and service environment of the branch.
• Actively identify and establish business relationships with retail customers.
• Strategize sales direction for cross-selling and sales planning, monitor and improve sales productivity.
• Organize various sales campaigns and promotions.
• Achieve business targets on book size, yield, fee-based income, and customer quality.
• Lead the branch team to achieve profit targets.
• Support an environment that promotes customer care, making customers feel welcomed, significant, and engaged.

Non-Financial Responsibilities

• Coordinate with BOSM and Team Leaders for business development.
• Adopt a customer-centric approach and deepen customer relationships.
• Supervise day-to-day branch functions, including vault, drawer, and ATM balancing, and oversee teller and customer service duties.
• Provide guidance and support for new product launches.
• Ensure business turnaround time (TAT) superior to competition, in line with bank standards.
• Monitor and control the cost of acquisition of local sales channels/FOS and manage branch expenditures and administration.
• Ensure ethical practices in acquisition and servicing.
• Monitor branch performance weekly in terms of business targets achieved.
• Responsible for efficient operations, customer service, and marketing for all retail banking products.
• Develop alternative channels for CASA business sourcing.
• Proactively seek solutions that benefit the customer and the bank.

People Management

• Plan manpower for branch staff and conduct performance appraisals.
• Improve efficiency and productivity of staff and branch turnaround time.
• Ensure the team is committed and customer-focused.
• Achieve high employee satisfaction and retention of good performers, manage attrition through motivation and job satisfaction.
• Identify and carry out actions related to business growth.
• Train branch staff periodically in new products, features, and competition.
• Assist in devising and implementing a customer acquisition and retention program.

Compliance \& Risk Responsibilities

• Adhere to regulatory compliance, bank policies and procedures, and the bank's code of conduct.
• Ensure no third-party information disclosure in any form.
• Address critical issues and potential conflicts candidly and timely.

Qualification

Graduate, preferably Post Graduate/MBA.

Relevant Experience

10+ years of banking experience.

Functional Competencies

• Experience in heading a branch with responsibility for overseeing daily operations and ensuring service quality standards are maintained.
• Knowledge of branch banking compliance and processes.

Behavioral Competencies

• Selling and negotiation skills.
• Clear communication and motivation.
• Enhances customer experience.
• Team management with leadership skills.

Pay

₹800,000.00 - ₹1,200,000.00 per year

Work Location

In person