CRM Executive

Customer Calling and Follow-ups Make outbound calls to prospective customers and follow up on property inquiries. Respond to customer queries received through calls, website leads, and other channels. Follow up with customers regarding site visits, bookings, and pending documentation. Maintain regular communication with existing customers. Lead Management Record and update customer details, inquiries, and follow-up status in the CRM software. Track leads and coordinate with the sales team for timely follow-ups. Schedule site visits and coordinate appointments with sales executives. Ensure no customer inquiry or lead is missed. Customer Relationship Management Provide accurate information about projects, configurations, pricing, amenities, and possession timelines. Address customer concerns professionally and escalate unresolved issues to the concerned department. Coordinate with the sales, accounts, and site teams to obtain accurate updates. Maintain positive customer relationships and ensure customer satisfaction. Booking and Documentation Follow up with customers regarding booking forms, KYC documents, payment schedules, and other required paperwork. Coordinate with the sales and accounts teams for booking confirmation and payment updates. Maintain proper records of customer communication and documentation. Reporting and Coordination Prepare daily calling and follow-up reports. Maintain records of calls made, leads contacted, site visits scheduled, and customer responses. Share daily updates with the reporting manager. Ensure timely follow-up on all assigned tasks. Required Qualifications and SkillsGraduate in any discipline. 1–3 years of experience in CRM calling, telecalling, or real estate customer service preferred. Excellent verbal communication skills in English, Hindi, and Marathi. Basic knowledge of MS Excel and CRM software. Professional telephone etiquette and customer-handling skills. Good follow-up, coordination, and record-keeping abilities.