Collection Officer

Debt Recovery & Field Collection: Contact delinquent borrowers via phone, email, or physical field visits. Track and recover overdue Equated Monthly Installments (EMIs) across various buckets. Negotiation & Restructuring: Negotiate realistic repayment plans, one-time settlements (OTS), or loan restructuring options with financially distressed customers. Balance customer retention and firm cash flow needs. Portfolio & Bucket Tracking: Monitor roll-forward and roll-back rates (moving accounts into worse or better delinquency stages). Maintain Management Information System (MIS) reports and daily collection logs. Legal & Regulatory Compliance: Adhere to Reserve Bank of India (RBI) guidelines, fair practice codes, and debt collection regulations. Issue formal demand and warning notices, and coordinate with legal or third-party recovery agencies when accounts fail to resolve