OFD NDR AND Order Verification

Job Title: OFD / NDR / Order Verification Executive Company Name: Vaydic Ayurveda Job Description: We are hiring a responsible and hardworking executive to manage courier shipments, order verification, and customer communication. Key Responsibilities: - Calling customers to verify new orders before dispatch. - Handling OFD (Out for Delivery) and NDR (Non-Delivery Report) shipments. - Calling customers for delivery confirmation and resolving delivery issues. - Coordinating with courier companies and delivery partners. - Following up on pending, undelivered, RTO, and delayed shipments. - Updating order status and maintaining daily reports. - Ensuring maximum successful deliveries and reducing RTO. - Handling customer queries professionally over calls and WhatsApp.