Sr Specialist, Sales Operations/Support

About the Role

Grade Level (for internal use)

09

The Customer Experience Team within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do – driving a full customer experience that differentiates us from our competitors.

The Customer Response Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results.

Position Summary

Project manager for due diligence initiated by clients. Coordinate preparation, execution, and delivery of formal responses.

Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of the due diligence request and provide regular updates on progress.

Develop a deep understanding of product solutions and platforms for effective communication. Maintains awareness of internal controls and Due Diligence trends to ensure the process remains effective.

Ensuring that responses are accurate, timely, and comply with company standards. Tracking to completion of action items raised during assessments.

Maintain thorough documentation of the entire due diligence response process, including correspondence with the customer, supporting documentation provided, and any actions taken to address issues or concerns.

Coordinating with internal stakeholders such as sales, product, legal, and information security to respond to customer requests and create accurate, persuasive, and cogent response documents.

Assist with our centralized database processes, policies, and procedures to drive improvement in tools and content. Assist in continually updating due diligence content.

Identify opportunities to optimize processes, leveraging automation, technology, and data analytics where possible.

Education and experience

Overall, 3 – 7 years of relevant experience.

Possessing a robust comprehension of Information/Cyber Security, Risk Management, BIA/BCP, Application Security, Network Security, Incident Response, and Cloud Security.

Proficient in addressing Third Party Risk Assessments and Information Security Assessments.

Foundational knowledge of technology controls.

Exhibiting strong Decision-making and Critical Thinking skills, adept at conducting thorough analysis leading to informed decision-making outcomes.

Personal competencies

Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.

Strong analytical and problem-solving skills, with the ability to assess complex information and develop actionable insights.

Self-motivated with an outstanding attention to detail.

Capable of managing multiple concurrent projects efficiently.

Demonstrates creativity and consistently employs initiative in all tasks and projects.

Ability to cultivate strong working relationships with internal colleagues is imperative for the role.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include

Health & Wellness

Health care coverage designed for the mind and body.

Flexible Downtime

Generous time off helps keep you energized for your time on.

Continuous Learning

Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future

Secure your financial future through competitive pay, retirement planning, a continuing education program with a compa