IT Support Desk Executive

Job Description – IT Support Desk Executive

Experience

1+ Years

Location

Madhapur, Hyderabad

Department

IT & Admin

Job Responsibilities

Provide technical support for desktops, laptops, printers, and other IT devices.

Troubleshoot Windows OS, software, hardware, email, and internet connectivity issues.

Manage LAN, Wi-Fi, routers, switches, VPN, and basic network troubleshooting.

Handle user accounts, passwords, permissions, and Active Directory.

Provide technical support for ERP, CRM, HCM, attendance software, and biometric systems.

Manage Microsoft 365/Outlook, Microsoft Teams, and shared drives.

Perform software installation, updates, antivirus checks, and data backups.

Maintain IT asset inventory, software licenses, and hardware records.

Coordinate with vendors for IT repairs, AMC, and technical issues.

Maintain IT documentation, support tickets, and ensure data security.

Required Skills

Strong knowledge of Windows 10/11, hardware, and software troubleshooting.

Knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi-Fi.

Experience with ERP/CRM/HCM applications and user access management.

Knowledge of Microsoft 365, Active Directory, antivirus, and backup systems.

Good communication, problem-solving, and documentation skills.

Qualification

Diploma or Bachelor's degree in IT, Computer Science, or a related field.

Minimum 1 years of relevant IT support experience.

Pay

₹20,000.00 - ₹38,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Provident Fund

Work Location

In person