Operations Executive-Interiors

Airava Interior Industry · Bangalore

Pay₹25,000–32,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted28 Oct2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list48 named

Customer follow-upsTechnical troubleshootingCAD softwareCustomer communicationCustomer complaint handlingAfter-sales serviceCustomer relationship buildingNon-conformance investigation2D blueprint readingOperations managementBasic service issue troubleshootingCustomer complaint follow-up verificationSupport ticket trackingDetail drawing interpretationOperations coordinationSpreadsheetsDefect analysisCustomer complaint documentationService schedulingClient enquiry handlingTicketing softwareEnglishTechnical report writingLocal languageHandling dissatisfied clientsRecords managementStakeholder coordinationClient servicesNonconformity handlingCustomer relationship managementCustomer support ticket managementHelp desk systemsStakeholder reportingQuality control problem-solvingCustomer service report generationProblem identificationManagement reportingProductivity softwareHindiClient communication skillsDocumentation handlingInternal team coordination for issue resolutionCommunication skillsClient liaisonTeam coordinationAfter-sales follow-upIssue reportingFailure analysis

About this job

Technical Operations Executive – Interiors

(Installation & Customer Support Unit)

Experience Required: 1–2 Years
Location: Bangalore
Department: Quality, Service & Technical Assistance (QSTA) Department

– Installation, Complaint Handling & Technical Support

Industry: Premium Modular Kitchens, Wardrobes & Vanities Manufacturing

Role Overview

The Operations Executive will manage all technical support, site issue handling, installation guidance, complaint resolution, and aftersales coordination for modular kitchens, wardrobes, vanities, and related products. The role ensures smooth communication between studios, customers, and the factory.

Key Responsibilities

A. Site Issue Handling & Technical Support

Coordinate with studios once material reaches site.

Support installation teams with technical guidance.

Identify issues like missing parts, damages, fitting problems, or production deviations.

Ensure timely resolution and proper follow-up.

B. Complaint Management (Aftersales)

Handle customer/studio complaints related to installation or product concerns.

Raise service requests, arrange replacements, and close all issues effectively.

Communicate professionally with studios and customers to understand and resolve problems.

C. RCA (Root Cause Analysis)

Analyse recurring site and installation issues.

D. Replacement & Early Dispatch Coordination

E. Aftersales (12-Year Warranty Support)

Manage warranty-related service requests.

Coordinate technician visits, replacement parts, and issue closure.

F. Documentation & Reporting

Maintain complaint records and closure reports.

Prepare short weekly/monthly technical updates for management.

Required Skills & Competencies

Good technical understanding of modular kitchens, wardrobes and hardware.

Basic Auto cad/Solid Works, Ability to read technical drawings.

Strong problem-solving and coordination skills.

Good communication (English/Hindi) and customer handling skills.

Basic MS Excel and ticketing system knowledge.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits

Food provided

Paid sick time

Paid time off

Provident Fund

Experience

Operations management: 1 year (Required)
Interiors: 1 year (Required)
Work Location: In person

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