customer care executive

Akshayakalpa Farms and Foods Private Limited

Job Description

Job Title

Executive Customer Care

Work Location/Area

Bangalore

Department

Customer Relationship Management

Sub Department

Customer Support

Reports to

Edwin

Key Relationships

Marketing, CRM, People Experience.

Position Type

Full-time

Responsibilities

Manage Customer interactions across various support channels, including incoming and outbound calls, retentions, inside sales, lead conversion, marketing surveys calls, emails, WhatsApp, and social media. Identify and assess customer needs to provide efficient support.

Customer Orientation and ability to adapt and respond to various types of customer issues. Showcase strong communication skills and the ability to manage multiple tasks simultaneously.

Build sustainable relationships with customers through open and interactive communication, addressing inquiries and escalating complex issues to the appropriate team for rapid resolution.

Call potential customers to promote products and services, convert leads, and follow up to build relationships, understand their needs, and turn them into long-term customers.

Accurately document all customer interactions, including inquiries, complaints, comments, and actions taken, within the CRM system. Ensure proper tracking and resolution of issues.

Continuously take steps to improve customer satisfaction and overall experience through proactive engagement and prompt issue resolution.

Required Skills

Experience in a call-center environment

Strong written and verbal communication skills

Exceptional problem-solving ability, backed by good judgment

Strong communication skills, including active listening.

Ability to multitask, manage time, and prioritize

Ability to work individually and as a team member

Experience in customer retention, sales, and customer service roles is a plus.

Solid understanding of the sales process and customer retentions.

Note: This is a 3-month internship. Candidates will initially be hired as Interns, and based on performance, they may be confirmed as full-time on-roll employees. During the internship period, the stipend will be 10,000 per month.

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