Platform Product Delivery Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Bengaluru

Employment type

Full Time Permanent

Department

IT & Digital Solutions

Deadline

2026-11-18

Candidate profile (title) Who you are

Candidate profile (text) - Default language Are you a strong delivery leader within digital products and platforms, who enjoys leading cross-functional teams and creating real business impact through technology? Do you thrive in complex environments where you balance product vision, engineering excellence, and operational performance?

If yes – keep reading, as this might be your next role!

We are looking for a Platform Product Delivery Manager to join IKEA Group Digital. In this role, you will lead the end-to-end delivery of digital products within a platform subdomain, ensuring they are built and operated with quality, scalability, and business value in mind.

You are someone who inspires others, builds strong teams, and creates clarity in complex situations. You combine a strong customer focus with a deep understanding of technology and delivery, and you have the ability to translate insights into tangible product outcomes.

Above all, you take ownership, show initiative, and are passionate about delivering high-quality digital products that make a difference.

Furthermore, we believe that you bring

Strong experience in leading cross-technical product and engineering teams

Good understanding of software engineering principles and modern development practices

Experience working with agile methodologies and outcome-oriented ways of working

Ability to define and measure success through KPIs and OKRs

Strong stakeholder management and communication skills

Understanding of cost drivers in software delivery and the impact of technical decisions

A passion for digital product delivery, innovation, and continuous improvement

Key responsibilities (title) A day in your life with us

Key responsibilities (text) As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers. [

You will work closely with product, engineering, and business stakeholders to secure alignment, remove obstacles, and ensure seamless delivery across teams and dependencies.

You will also play a key role in building strong, high-performing teams and enabling ways of working that support speed, quality, and continuous improvement.

To be concrete, you will

Role and Responsibilities

The SAP BASIS and Infrastructure Manager is responsible for managing SAP technical operations, infrastructure services, SAP Solution Manager, SAP Business Technology Platform (BTP), system availability, performance, security, roles and authorizations, and operational support across development, test, and production environments.

The role ensures that SAP systems and supporting infrastructure are stable, secure, compliant, scalable, and aligned with business requirements.

Scope of Responsibilities

SAP BASIS Management

Manage and support SAP landscapes, including development, quality assurance, and production systems.

Oversee SAP installations, upgrades, patches, kernel updates, system copies, refreshes, migrations, and decommissioning.

Manage SAP transports across system landscapes in accordance with change-management procedures.

Monitor SAP system health, availability, performance, and capacity.

Manage background jobs, interfaces, RFC connections, printers, certificates, and technical configurations.

Coordinate support packs, enhancement packages, SAP Notes, technical upgrades, and remediation activities.

Troubleshoot and resolve SAP system, database, integration, and performance-related issues.

Ensure effective incident, problem, change, and release management processes.

SAP Solution Manager

Manage and administer SAP Solution Manager environments and related technical components.

Support system monitoring, technical monitoring, application monitoring, and alert management.

Manage change and transport processes using SAP Solution Manager capabilities.

Support IT service management, incident, problem, and change-management processes.

Maintain system documentation, technical inventory, system relationships, and solution documentation.

Coordinate maintenance planner activities, upgrade planning, system validation, and technical readiness assessments.

Support root-cause analysis, business-process monitoring, and service-level reporting.

Ensure Solution Manager is integrated with the SAP landscape and relevant support processes.

SAP BTP

Manage and support SAP Business Technology Platform services and environments.

Administer BTP accounts, global accounts, subaccounts, entitlements, subscriptions, and service assignments.

Manage BTP security, trust configuration, identity federation, destinations, certificates, and connectivity.

Support SAP BTP services such as Integration Suite, Cloud Connector, API Management, Extension Suite, and application runtimes, where applicable.

Monitor BTP applications, integrations, usage, performance, availability, and service consumption.

Coordinate BTP provisioning, configuration, upgrades, incident resolution, and lifecycle management.

Ensure BTP environments comply with enterprise architecture, security, governance, and cost-management requirements.

Work with application and integration teams to support cloud-based extensions and interfaces.

SAP Roles and Authorizations

Own the technical administration and governance of SAP roles, prof