Optometrist

About the Role-

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Key Responsibilities

Welcome walk-in customers and guide them for the free eye check-up.

Focus on customer satisfaction and resolve customer concerns.

Maintain a good customer experience and contribute to NPS.

Conduct eye tests by following Lenskart’s 12-step Optometry process.

Explain prescriptions to customers.

Educate customers about single-vision and progressive lenses.

Recommend suitable lenses and frames.

Perform quality checks on fitted lenses before handing over the product.

Understand customer requirements and recommend suitable eyewear.

Identify customer needs and suggest the right products.

Achieve assigned sales and eye-test conversion targets.

Support upselling/cross-selling through appropriate product recommendations.

Participate in stocktakes and maintain sales-floor standards.

Coordinate product pickup and handle return-related concerns.

Maintain store cleanliness, equipment and stock as per SOPs.

Candidate Profile

Has a minimum Diploma in Optometry

Has strong communication and active listening skills.

Can build rapport and trustworthy relationships with customers.

Can understand unstated customer needs and recommend appropriate solutions.

Is customer-oriented and result-oriented.

Is comfortable with both clinical/optometry responsibilities and sales.

Can multitask and prioritize work effectively.

Pay

₹25,000.00 - ₹38,000.00 per month

Benefits

Health insurance

Life insurance

Provident Fund

Work Location

In person