clinic counsellor

Role Overview

We are looking for a highly proactive, confident and target-driven Sales Counsellor to join our skin and aesthetic clinic.

This is a revenue-focused role. The counsellor will be responsible for converting enquiries and leads into consultations and treatments, counselling clients on suitable treatment plans, following up consistently, and ensuring that the clinic meets its daily, weekly and monthly revenue targets.

The ideal candidate should be an excellent communicator, comfortable discussing premium aesthetic treatments, persistent with follow-ups, highly organised and able to take ownership of numbers rather than wait for clients to walk in.

Key Responsibilities

Sales & Revenue

Take ownership of the clinic's daily, weekly and monthly revenue targets.

Follow up aggressively and consistently on new leads, enquiries, past consultations and existing clients.

Convert incoming leads from calls, WhatsApp, digital campaigns, social media and other sources into clinic appointments.

Counsel clients on relevant skin, hair, laser and aesthetic treatments based on their concerns and the doctor's recommendations.

Explain treatment plans, packages, pricing, offers and payment options clearly and confidently.

Identify opportunities for cross-selling, upselling and treatment upgrades without compromising the client's experience or clinical appropriateness.

Follow up with clients who have consulted but not yet purchased or started treatment.

Reactivate dormant clients and encourage repeat treatments, maintenance plans and package renewals.

Track upcoming package expiries, incomplete treatment plans and potential repeat business.

Lead Management & Follow-up

Respond promptly to all incoming leads and enquiries.

Maintain a disciplined follow-up system so that no potential client is lost because of delayed or missed communication.

Understand the client's concern, establish intent and guide them towards booking a consultation or treatment.

Maintain detailed notes on every lead, including treatment interest, objections, follow-up dates and conversion status.

Handle common objections around pricing, treatment concerns, downtime and decision-making confidently and professionally.

Client Counselling

Build rapport quickly and make clients feel comfortable discussing aesthetic concerns.

Explain treatments in simple, easy-to-understand language.

Work closely with doctors, nurses and therapists to recommend the right treatment journey for each client.

Ensure that counselling is persuasive and commercially effective while remaining ethical and aligned with medical recommendations.

Maintain strong relationships with existing clients to improve retention, referrals and repeat business.

Reporting & Organisation

Maintain accurate records of leads, consultations, conversions and revenue.

Prepare and update daily, weekly and monthly sales reports.

Review the sales pipeline daily and prioritise high-potential leads.

Maintain client information and follow-up schedules accurately in the clinic CRM/software or designated trackers.

Provide regular updates to the Management on performance against targets.

Key Performance Indicators

Performance will be measured on

Monthly clinic revenue achievement

Individual revenue contribution

Lead-to-appointment conversion

Consultation-to-sale conversion

Follow-up effectiveness

Repeat and renewal business

Cross-sell and upsell revenue

Reactivation of existing/dormant clients

Accuracy and timeliness of reporting

Client experience and feedback

Candidate Profile

We are looking for someone who is

Highly sales-driven and target-oriented

Extremely proactive and persistent with follow-ups

Confident speaking to clients over phone, WhatsApp and in person

An excellent communicator with strong persuasion and negotiation skills

Comfortable asking for the sale and closing conversations

Well organised and disciplined about maintaining follow-up records

Comfortable working with daily, weekly and monthly targets

Able to analyse their own pipeline and identify what needs to be done to achieve the target

Presentable, professional and client-focused

Able to work independently and take ownership rather than wait for instructions

Comfortable working in a fast-paced clinic environment

Experience & Qualifications

Minimum 2–3 years of experience in sales, counselling or client conversion.

Previous experience in an aesthetic clinic, dermatology clinic, cosmetic surgery centre, wellness clinic, premium salon or healthcare sales environment is strongly preferred.

Experience selling premium treatments, packages or high-value services will be an advantage.

Strong spoken English is essential. Knowledge of Hindi and/or Kannada is an advantage.

Basic proficiency in Excel/Google Sheets, WhatsApp and CRM or clinic management software is required.

Pay

₹50,000.00 - ₹60,000.00 per month

Work Location

In person