Analyst - Operations Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence (GCoE) is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of GBS UK Operations, providing premier service to our customers around the globe. The GCoE has grown into a team of more than 12000+ employees across four locations Kolhapur, Shimoga, Bengaluru and Pune, Mumbai, Kochi & Chandigarh providing reliable, fast and high-quality support to field staff. Working at the GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At GCoE, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities

How you'll make an impact

Responsibilities

The process Associate/ Analyst is an entry level position with minimum graduation qualification, should be willing to get trained in Insurance field. They can design solutions to those potential problems. Organizing and executing administrative tasks across multiple computer programs.

Conduct the given tasks efficiently

Customer engagement

Identify and escalate unresolved issues by keeping supervisors in loop

Perform assigned tasks with accuracy and within a reasonable timeframe, ensuring all work is peer-reviewed

Support the team by collecting data, delivering analysis, and assisting in problem resolution

Communicate effectively with the immediate team, articulating points of view clearly

Provide support to meet client requirements, identifying, evaluating, and recommending options, and implementing solutions if required

About you

Qualifications

Candidate should be any Graduate or a Postgraduate (Non-technical)

Minimum work experience should be 0-3years.

Excellent command over English (comprehension and written).

Good academic record (55% or above).

Basic knowledge in insurance or finance

Open to rotational shifts.

Ability to work in a team and exhibit collaboration.

Should be able to adapt to organizational changes.

Proficiency in Microsoft Office (especially Excel, Word).

The candidate must be a quick learner, high on energy and must have a flair for customer processes.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)