Patient Care Coordinator

PassionFruit : Top-Notch Wellness · Bangalore

Pay₹23,000–28,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted28 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list32 named

Customer records maintenanceRecord-keepingNursingCustomer relationship buildingInbound customer enquiry call handlingClinical record keepingPhone communicationCustomer appointment bookingClient detail updatesMaintaining patient confidentialityPatient appointment coordinationClient enquiry handlingClient record-keeping practicesEnglishLocal languageMedical schedulingEmotional support for patientsConfidential record keepingClient servicesPsychologyHealth record trackingCustomer issue escalationKannadaHandling patient queriesPatient record updatingHindiManaging patient recordsProfessional phone etiquetteMedical appointment creationCommunication skillsClient liaisonClient interaction via phone calls

About this job

Patient Care Coordinator

Patient Care Coordinator | PassionFruit Top Notch Wellness | Koramangala, Bengaluru Full-time · 0–3 years' experience · Competitive salary + monthly retention incentive

PassionFruit is a specialist clinic for sexual health, mental health and relationship concerns. Many of our patients find it hard to seek help. We want someone warm, discreet and organised to stay in touch with them through their treatment, so no one drops off without support.

What you will do

Call or message every patient within 48 hours of their visit

Remind patients about follow-ups, tests and therapy sessions, and rebook missed ones

Reach out gently to patients who have paused treatment

Answer patient questions on phone and WhatsApp using clinic-approved replies

Keep follow-up records up to date in our clinic system

Flag any concern to the doctor or psychologists the same day

You will fit if you have

A degree in psychology, counselling, nursing or a related field (freshers with internships welcome)

A warm, patient manner and complete comfort discussing sexual and mental health

A strict respect for confidentiality

Good phone and WhatsApp communication, and tidy record-keeping

English plus Kannada or Hindi

What we offer

Competitive salary in line with industry standards

Monthly incentive for every patient you help stay on track with treatment

Annual festival bonus and yearly increment review

Hands-on training in patient communication and counselling skills from a psychiatrist-led team

A certificate of training and a strong reference for a career in mental or sexual health

Growth path to senior coordinator as the team expands

Free, confidential counselling support for you and your family

Paid leave plus your birthday off

Timings: [Mon–Sat, 10am–7pm]

How to apply: email your CV to m.shivdev@gmail.com with the subject "Patient Care Coordinator – Koramangala", or WhatsApp +91 99723 73736.

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits

Paid sick time

Work Location: In person

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