Intern - Customer Success

Job Title

Intern - Customer Success

Location

Chennai (with flexibility to travel and work at client locations)

Workplace Type

On-site / Client Location

Employment Type

Internship

About iamneo

Founded in 2016 and now part of the NIIT ecosystem, iamneo is a fast-growing, profitable B2B EdTech SaaS company transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.

Our product suite — including NeoPAT, Neo Exam, NeoColab, NeoCoder, and NeoHire — supports skill development, assessments, and recruitment automation for educational institutions and corporate clients.

About the Role

We are looking for a proactive and adaptable Intern – Customer Success (Ground Operations) to support client coordination, program execution, and day-to-day operational activities. The ideal candidate should have good communication and customer-handling skills, a positive attitude, and a willingness to learn.

This role involves working closely with clients and internal teams, travelling when required, and supporting operations at different client locations. Candidates should be comfortable with location flexibility and long-term client deployments based on business requirements.

Key Responsibilities

Support day-to-day ground operations and program coordination at client locations.

Assist with client onboarding, communication, and coordination.

Coordinate with clients and internal teams to ensure timely completion of tasks and requirements.

Handle client queries professionally and escalate issues when necessary.

Maintain trackers, reports, and operational documentation accurately.

Follow up on pending tasks and ensure smooth execution of client requirements.

Adapt to different client environments, work practices, and operational needs.

Use Excel/Google Sheets and other digital tools for daily reporting and coordination.

Travel to client locations across the North region whenever required.

Key Skills & Competencies

Good verbal and written communication skills.

Strong customer-handling, coordination, and follow-up skills.

Positive attitude, willingness to learn, and a proactive approach.

Adaptability and the ability to work in different client environments.

Flexibility to travel and work from client locations.

Willingness to relocate or work at different locations based on business requirements.

Ability to manage multiple tasks and coordinate with different stakeholders.

Basic working knowledge of Excel/Google Sheets and digital tools.

Qualifications & Eligibility

Bachelor's degree in any discipline.

Freshers and candidates with internship or entry-level experience are welcome to apply.

Candidates with experience in customer support, client coordination, administration, or operations will have an added advantage.

Must be comfortable with travel, location flexibility, and long-term client deployments, as required.

Why Join iamneo?

Gain hands-on experience in client management and ground operations.

Work closely with clients and cross-functional teams.

Develop communication, coordination, problem-solving, and operational skills.

Build a strong foundation for a career in Customer Success, Client Operations, or Program Management.