Customer Service Representative

Neurealm (Formerly GS Lab | GAVS) · Chennai

Pay₹19,000–38,000a month, as listed

WhereChennaiTamil Nadu

TypePart time

Posted28 Oct3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list19 named

Live chatCustomer records maintenanceCustomer complaint handlingAfter-sales serviceEmail communicationInbound customer enquiry call handlingCustomer returns handlingReturns processingPhone communicationCustomer complaint documentationClient enquiry handlingInbound voiceClient servicesProviding product informationOrder processingProfessional phone etiquetteEscalation handlingClient liaisonClient interaction via phone calls

About this job

Respond to customer inquiries and complaints via phone, email, or live chat in a professional and empathetic manner. Provide accurate information about the company's products and services. Process orders, returns, and exchanges efficiently. Document all customer interactions and record details of inquiries and resolutions. Escalate more complex issues to the appropriate internal teams when necessary.

Pay: ₹19,000.00 - ₹38,000.00 per month

Benefits

Paid time off

Provident Fund

Work Location: In person

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