F&B- Guest Service Associate

JOB DESCRIPTION

Position

F&B – Guest Service Associate

Reports To

F&B Supervisor / Restaurant Manager

Location

The Pearl Hotel ( Kanha Shanti Vanam) https://maps.app.goo.gl/XQYHtymZmWZTdjd19?g_st=aw

Address

Kanha Shanti Vanam, Kabir Path,

Kanha Village, Nandigama Mandal, Ranga Reddy, Telangana 509325

Website

https://heartfulness.org/kanha

Employment Type

Full time

Working Days- 6 days a week

Freshers can also apply

Experience candidates -1+ years of relevant experience in F&B can apply

Job Summary

The Food & Beverage Guest Service Associate is responsible for providing excellent guest service and ensuring a pleasant dining experience. The role involves welcoming guests, taking food and beverage orders, serving meals and beverages, maintaining cleanliness and hygiene standards, and ensuring guest satisfaction in accordance with the establishment’s service standards.

Roles and Responsibilities

A. Guest Service and Hospitality

Welcome and greet guests warmly upon arrival.

Escort guests to their tables and assist with seating arrangements, where applicable.

Present menus and explain food and beverage options, daily specials, and promotions.

Attend to guest requests promptly and professionally.

Maintain a friendly, courteous, and professional approach throughout the guest interaction.

Handle guest feedback and complaints effectively and escalate unresolved issues to the supervisor.

Ensure a positive guest experience and encourage repeat visits.

B. Food and Beverage Service

Take accurate food and beverage orders and communicate them to the kitchen or bar team.

Serve food and beverages according to established service standards.

Ensure orders are presented correctly, attractively, and within the expected time.

Check with guests to ensure satisfaction with food and service.

Coordinate with kitchen, bar, stewarding, and service teams for smooth operations.

Assist with buffet service, banquets, room service, or special events, as required.

C. Table Setup and Restaurant Operations

Prepare tables, arrange cutlery, crockery, glassware, napkins, and other service essentials.

Ensure the restaurant and service areas are clean, organized, and ready for service.

Perform table clearing, resetting, and replenishment of service supplies.

Follow the correct sequence of service and standard operating procedures (SOPs).

Assist in opening and closing duties, including service station preparation and cleaning.

D. Billing and Cash Handling

Prepare and present bills accurately using the Point of Sale (POS) system.

Process cash, card, and digital payments according to company procedures.

Verify bills and support the resolution of billing discrepancies.

Follow cash-handling procedures and maintain accurate transaction records, where applicable.

E. Food Safety, Hygiene and Compliance

Follow personal grooming, hygiene, and uniform standards.

Maintain food safety and sanitation standards in all service areas.

Follow applicable food safety regulations and workplace safety procedures.

Report spills, damaged equipment, unsafe conditions, and hygiene concerns promptly.

Handle food and beverages carefully to prevent contamination and maintain quality.

F. Teamwork and Communication

Coordinate effectively with team members and other departments.

Attend daily briefings, training sessions, and team meetings.

Follow instructions from supervisors and management.

Support colleagues during peak service periods and special events.

Maintain professionalism, punctuality, discipline, and confidentiality

Work Location

In person