After Sales Technician

Daily Operations and Technical Support

Plan and schedule day-to-day field service activities.

Assign engineers to daily service jobs based on customer requirements and technical expertise.

Provide timely technical guidance and operational support to field engineers.

Visit customers periodically to strengthen relationships and understand service requirements.

Lead the on-site diagnosis and resolution of major or critical customer issues.

Project Execution

Coordinate with Sales and Project teams to ensure smooth project execution.

Take direct ownership of critical projects and drive timely completion.

Oversee system testing, commissioning, documentation, and successful handover to the customer.

Technical Analysis and Customer Reporting

Conduct detailed technical analysis of site issues and prepare clear, accurate investigation reports.

Review findings with management and incorporate inputs before finalizing reports.

Present root cause analysis reports to customers and drive corrective actions through to closure.

Safety and Performance Management

Ensure consistent use of personal protective equipment and compliance with all safety requirements.

Promote a zero-incident and zero-accident culture through regular safety talks and follow-ups.

Monitor individual and team KPIs, follow up on performance, and initiate improvement actions where required.

LI-IHK