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Job Description

We are looking for a friendly, professional, and patient-focused Patient Relations Executive to join our hospital team. The candidate will be responsible for assisting patients and their families, addressing queries and complaints, coordinating with hospital departments, and ensuring a positive patient experience throughout their hospital visit.

Key Responsibilities

Welcome and assist patients and their attendants.

Handle patient enquiries, feedback, and complaints professionally.

Coordinate with doctors, nurses, billing, front office, and other departments.

Guide patients regarding appointments, consultations, investigations, admissions, and discharges.

Resolve patient concerns promptly and escalate issues to the appropriate department.

Conduct patient feedback and satisfaction surveys.

Maintain records of patient complaints, feedback, and resolutions.

Assist patients with hospital processes and departmental navigation.

Follow up on unresolved complaints and ensure timely closure.

Support patient experience and service quality improvement initiatives.

Maintain patient confidentiality and follow hospital policies.

Ensure courteous communication and professional service at all times.

Job Requirements

Graduate in any discipline; hospital administration or healthcare management is preferred.

1–2 years of experience in patient relations, hospital front office, customer service, or healthcare administration.

Excellent communication and interpersonal skills.

Good command of English and the local language; Hindi is an advantage where required.

Ability to handle complaints calmly and professionally.

Basic computer knowledge and MS Office skills.

Strong coordination, problem-solving, and organisational skills.

Presentable, empathetic, and patient-oriented approach.

Skills Required

Patient handling and counselling coordination

Complaint management and resolution

Customer service

Interdepartmental coordination

Patient feedback management

Communication and interpersonal skills

Problem-solving and time management

Hospital management software (preferred)

How to Apply

Interested candidates with strong communication skills and experience in patient handling or hospital operations are encouraged to apply with their updated resume.

Benefits

Provident Fund

Work Location

In person