Application Support with Internet Banking

Job Description

We are looking for an experienced Production Support Engineer to support our Internet Banking Application. The candidate will be responsible for application production support, release deployments, middleware operations, monitoring, and incident management to ensure high availability, stability, and performance of banking applications.

Responsibilities

Provide production support for Internet Banking Applications and ensure high availability.

Manage release deployments and middleware operations in coordination with development and operations teams.

Monitor application performance using Splunk, AppDynamics, and Grafana.

Handle incident management, troubleshooting, root cause analysis, and timely issue resolution.

Support OS patching and routine system maintenance activities.

Collaborate with cross-functional teams to improve application stability and performance.

Maintain technical documentation, troubleshooting procedures, and support processes.

Participate in on-call support rotations as required.

Mandatory Skills

Application Production Support experience in banking or financial services.

Strong knowledge of middleware technologies and operations.

Hands-on experience with Splunk, AppDynamics, and Grafana.

Good understanding of incident management and troubleshooting.

Knowledge of OS patching and system maintenance.

Preferred Skills

Cloud infrastructure and operations experience.

Scripting knowledge in Python or Bash.

Understanding of ITIL processes and best practices.

Strong analytical, problem-solving, communication, and collaboration skills.