Customer Success Manager (CSM)

At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.

Responsibilities

Own and manage customer relationships post-sale through renewal.

Onboard new clients and ensure successful adoption.

Monitor customer health and usage metrics; proactively address issues.

Identify upsell/cross-sell opportunities and collaborate with Sales.

Act as the voice of the customer to internal teams.

Required Qualifications

5+ years of experience in Customer Success, Account Management, or similar.

Strong communication and relationship-building skills.

Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).

Experience in SaaS, B2B, or tech environments preferred.

Originally posted on Himalayas