Quality Manager

Develop, implement, and oversee hospital-wide Quality Assurance and Patient Safety programs.

Lead NABH / JCI / ISO accreditation processes—documentation, audits, compliance, and renewals.

Monitor clinical quality indicators, OT safety protocols, infection control, and patient safety standards.

Develop SOPs, policies, and process improvement initiatives across clinical and non-clinical departments.

Conduct internal quality audits, root cause analysis, and corrective & preventive action (CAPA).

Ensure adherence to biomedical waste management, infection control, and statutory compliance.

Monitor patient feedback, complaints, and service recovery process.

Collaborate with departments (OPD, OT, Pharmacy, Diagnostics, Nursing) to ensure quality compliance.

Organize quality training, awareness programs, and competency assessments for staff.

Maintain dashboards, quality metrics, reports, and present to management regularly.

Support digital records, data accuracy, and hospital MIS alignment with quality standards.

Key Responsibilities

*Develop, implement, and oversee hospital-wide Quality Assurance and Patient Safety programs

• Lead NABH / JCI / ISO accreditation processes—documentation, audits, compliance, and renewals
• Monitor clinical quality indicators, OT safety protocols, infection control, and patient safety standards
• Develop SOPs, policies, and process improvement initiatives across clinical and non-clinical departments
• Conduct internal quality audits, root cause analysis, and corrective & preventive action (CAPA)
• Ensure adherence to biomedical waste management, infection control, and statutory compliance
• Monitor patient feedback, complaints, and service recovery process
• Collaborate with departments (OPD, OT, Pharmacy, Diagnostics, Nursing) to ensure quality compliance
• Organize quality training, awareness programs, and competency assessments for staff
• Maintain dashboards, quality metrics, reports, and present to management regularly
• Support digital records, data accuracy, and hospital MIS alignment with quality standards

Education

Master of hospital administration

Experience

0-1 year

Vacancies

1