Customer MDM Functional Expert

Job title

Customer MDM Functional Expert

Location

Hyderabad

About Opella

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

About the role

We are looking for a highly skilled Customer MDM functional Expert to act as a functional leader for our global Customer MDM landscape, supporting the evolution of our Customer 360 platform on Informatica IDMC from a consolidation towards a Hub & Spoke model.

In this role, your primary responsibility will be to own the Customer Master Data domain from a business and functional perspective, ensuring that governance, data quality, authoring rules, and integration principles are clearly defined, consistently applied, and understood across the organization.

You will work closely with business stakeholders, data owners, data stewards, and technical delivery teams, acting as a key bridge between business needs and technical capabilities, to translate business needs into robust, scalable MDM solutions. While a solid understanding of IDMC and MDM concepts is required, this role is not primarily hands‑on technical—it requires strong people skills, facilitation, and decision‑making abilities.

You will play a central role in shaping how Customer data is created, governed, shared, and consumed across the enterprise requiring a strong collaborative and coaching mindset, as you will support and mentor colleagues across the organization.

KEY RESPONSIBILITIES

Customer MDM domain ownership

Act as the functional owner of the Customer Master Data domain, with responsibility for definition, usage rules, and evolution.

Define and maintain Customer data concepts, business definitions, hierarchies, and relationships in alignment with enterprise needs.

Clarify authoring vs consumption rules across the Hub & Spoke model.

Ensure alignment between global standards and local business requirements.

Serve as the point of escalation for domain‑level data decisions and conflicts.

Align and prioritize developments based on value identified for the business.

Help technical team to design, build, and enhance Customer MDM solutions using Informatica IDMC (Customer 360, Reference 360)

business entities, data models, hierarchies, and relationships.

Match & merge rules, Survivorship rules, Data quality and cleansing processes

mappings, workflows, and data transformation processes.

etc

Provide leadership and guidance on best practices across the MDM lifecycle.

Stakeholder Engagement & Business Alignment

Partner with business stakeholders (Commercial, Supply, Finance, Digital, etc.) to understand customer data needs, pain points, and priorities.

Translate business objectives into clear functional MDM requirements, guardrails, and governance decisions.

Facilitate workshops and working sessions to align on

Data ownership

Data lifecycle

Data quality expectations

Integration and usage principles

Act as a trusted advisor, explaining MDM concepts in business‑friendly language.

Data Governance & Stewardship Enablement

Support and operationalize Customer data governance, working hand‑in‑hand with data owners (GBS) and data stewards (DS), and enforcing data governance policies and standards within the Customer domain.

Collaborate with data stewards and business stakeholders to define and implement data quality rules and workflows.

Help establish and monitor data quality KPIs, ensuring they are meaningful for the business.

Promote accountability and stewardship practices across regions and functions.

Ensure and maintain metadata, business definitions, data lineage, data dictionaries, and data standards are well documented and adopted.

Perform data profiling, cleansing, and standardization activities.

Investigate data issues, perform root cause analysis, and support technical team to implement corrective actions.

Functional Design & Technical Enablement

Partner with business stakeholders to understand data challenges and translate them into technical solutions.

Collaborate with technical teams to ensure that MDM solutions reflect agreed functional principles, without owning or driving low‑level technical design.

Validate, for example, that

Match & merge logic aligns with business expectations

Survivorship reflects ownership and trust rules

Integration patterns support the Hub & Spoke model

Participate in solution reviews to ensure functional completeness and business readiness.

Act as the functional counterpart to technical leads and architects.

Operating Model & Change Enablement

Support the transition toward a Hub & Spoke MDM operating model.

Contribute to defining and refining the MDM operating model (roles, responsibilities, decision forums).

Support change management by

Contributing to training materials

Supporting onboarding of new users and data stewards

Helping business teams adopt new processes

Encourage a shared understanding of how Customer MDM supports business outcomes.

Support continuous improvement through reusable frameworks, templates, and best practices.

Help in the admin definition and related activities (user access, roles, and privileges, etc).

Ensure adherence to security policies, regulations, and best practices (ac