Soft Service Executive

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position

Soft Services Executive, Bangalore

Business

Property and Asset Management, Bangalore

What this job involves

You will be responsible for ensuring that all soft services are maintained to the required service standards during your shift duty. Taking charge of housekeeping, hygiene, waste management, pantry, pest control and other soft service activities at the building, managing the soft services team and supporting the Property Manager / Assistant Property Manager for coordinating service requirements with the client and occupants. Your key deliverables will be to

• Manage and maintain housekeeping, hygiene, waste management, pantry, pest control and other soft services at the site with the help of the service team.
• Prepare and implement daily, weekly and monthly soft services schedules, checklists and cleaning plans.
• Conduct regular inspections of common areas, washrooms, workspaces, lobbies, pantry areas, parking and other facility areas to identify cleanliness, hygiene and service gaps.
• Review the work of housekeeping and other soft service staff and provide guidance, coaching and corrective instructions when required.
• Ensure adequate manpower deployment, attendance, grooming, uniform, discipline and productivity of all soft service staff.
• Monitor housekeeping consumables, cleaning materials, pantry supplies and other inventory; maintain stock records and ensure timely replenishment.
• Ensure proper segregation, collection, storage and disposal of waste in accordance with site procedures and applicable requirements.
• Coordinate pest control activities, periodic deep cleaning, façade/glass cleaning and other specialized soft service activities.
• Monitor SLA’s & KPI’s for JLL and outsourced agencies towards effective service delivery and maintain required service standards.
• Ensure service level agreements are maintained and performance indicators remain above the required standard.
• Oversee vendor quotations, work completion, service reports and invoices and ensure proper supporting documents are available.
• Ensure proper signoffs for attendance, work completion and all required details for cost sheet submission.
• Ensure timely submission of client-approved cost sheets to JLL office and follow up for invoicing and payment-related matters.
• Schedule monthly vendor meetings to discuss operational matters, service performance and corrective actions.
• Prepare and maintain daily, weekly and monthly soft services reports, inspection reports, checklists and logbooks.
• Maintain records of consumables, equipment, cleaning machines and other soft service assets.
• Attend major complaints from clients/occupants, coordinate with the concerned service team and escalate unresolved issues to the Property Manager / Assistant Property Manager.
• Ensure work permits, method statements and safe working practices are followed for all applicable soft service activities.
• Assist the Property Manager / Assistant Property Manager in conducting risk assessments of building operations and work towards mitigation of identified risks.
• Create and implement corrective, preventive and emergency response action plans for soft service-related incidents and service failures.
• Participate in evacuation drills and support the Emergency Response Team (ERT/QRT) as required.
• Work closely with the regional RO / HO / SME / Training teams and ensure closure of required reports and action items.
• Facilitate all services under the slogan “No Safety No Work”.

Client

You will be initially located in Bangalore

Reporting

You will be working with our operations team and reporting to the Property Manager / Assistant Property Manager.

Sound like you? Here is what we’re looking for

Being Analytical and Meticulous

Your role will involve coordination with various teams and vendors. You will be paying attention to detail and have excellent problem-solving and people-management skills. You will be responsible for monitoring service quality, identifying gaps, assigning and following up on corrective actions, and ensuring that the required soft service standards are consistently maintained.

Qualifications

You will have a Degree / Diploma in Hospitality Management, Hotel Management, Facility Management, or any equivalent qualification, with minimum 3-5 years of work experience in Real Estate, Facility Management, Hotel, Commercial or Corporate environments. Candidates with experience in housekeeping and soft services operations will be preferred.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location

On-site –Bengaluru, KA

Scheduled Weekly Hours

48

Job Tags

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harn