Service Management Manager

What success looks like in this role

Job Title

Service Management Manager

Location

Bangalore

Who we are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

• Curiosity: We embrace the unknown and continuous learning.

• Creativity: We look past routine ways of doing things.

• Client-Centricity: Our clients’ success is our success.

• Integrity: We act ethically and honestly.

Position Overview

Provides leadership and oversight for the Service Management group. Ensures ongoing oversight, facilitation and administration of ITIL based service support to manage and oversee service delivery through processes, including incident, major incident, problem, request and change management. Coordinates client-facing resources, client management, and potential client partners to facilitate compliance with service quality commitments

Key Responsibilities/Outcomes

• Manages the efforts of professional Service Management team.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of service delivery, including

 o Major Incident Management,

 o Change Management, and

 o Problem evaluation and resolution.

• Collaborates with internal partners, including the Change Advisory Board, Problem Review Board and other stakeholders to ensure frequent and ongoing communication and reporting.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.

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You will be successful in this role if you have

Any degree and 8 years’ relevant experience OR equivalent combination of education and relevant experience

0-2 years’ leadership experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com . US job seekers can find more information about Unisys’ EEO commitment here .