Technical Program Manager

Role Overview

The Technical Program Manager will be responsible for driving end-to-end execution of strategic and cross-functional initiatives across AiSensy.

This person will work across teams to convert founder and leadership priorities into structured plans, clear owners, timelines, review systems, and measurable outcomes. The role will involve driving delivery, ensuring launch readiness, coordinating execution across functions, tracking funnel movement and business performance, and helping scale initiatives after launch.

This is not a passive coordination role. It is a high-ownership execution role for someone who can follow through deeply, solve for momentum, identify gaps, and create operating discipline across teams.

Key Responsibilities

Drive Cross-Functional Strategic Initiatives

Own execution of high-priority company initiatives across product, engineering, growth, marketing, operations, support, and other teams

Translate founder or leadership priorities into concrete action plans with timelines, milestones, responsibilities, and expected outcomes

Break large initiatives into executable workstreams and ensure each workstream has clarity, ownership, and follow-through

Drive programs from idea stage to rollout stage to scale stage

Ensure initiatives do not get delayed because of unclear dependencies, weak ownership, or lack of review rhythm

Build Execution Structure and Operating Cadence

Create and maintain trackers, dashboards, review cadences, and reporting systems for key initiatives

Run weekly and periodic reviews for important projects to ensure visibility, accountability, and timely escalation

Bring structure to execution by clearly documenting goals, timelines, action items, blockers, and decisions

Ensure follow-ups actually happen and open items are driven to closure

Build lightweight but effective systems that improve execution discipline without creating unnecessary bureaucracy

3. Work Across Product and Engineering for Delivery

Partner with product, engineering, QA, and design teams to ensure that critical initiatives move smoothly from planning to implementation

Track milestones, risks, dependencies, release readiness, and unresolved blockers

Help ensure launches happen with better coordination and fewer avoidable delays

Support prioritization conversations by bringing clarity on timelines, dependencies, and trade-offs

Ensure post-launch follow-through on bugs, gaps, learnings, and next steps

• Partner with Marketing and Growth Teams to Scale Initiatives

Work closely with marketing and growth teams to help take important initiatives to market effectively

Ensure launch plans include execution across communication, enablement, campaigns, adoption, and growth support where relevant

Track whether initiatives are merely launched or actually scaled and adopted

Coordinate cross-functional execution between product/tech and marketing/growth teams for rollouts, campaigns, launches, and strategic growth projects

Help leadership understand what is working, what is underperforming, and what actions are required to improve outcomes

Track Growth Funnels and Business Performance

Track important growth and business funnels across acquisition, activation, conversion, onboarding, adoption, retention, and expansion where relevant

Work with business, product, marketing, sales, operations, and analytics teams to identify funnel gaps and leakage points

Maintain visibility on funnel movement, conversion rates, blockers, and initiative-level business outcomes

Support leadership with structured analysis on what is impacting growth, execution, adoption, or operational efficiency

Ensure key initiatives are tied to measurable business metrics rather than only task completion

Help define success metrics, monitor progress against them, and drive follow-up actions based on data

• Support Founders and Leadership on High-Priority Projects

Work directly with founders and leadership team on selected strategic priorities

Help founders move faster by creating clarity, tracking decisions, coordinating execution, and ensuring momentum across teams

Step into ambiguous problem statements and convert them into working plans and tracked execution systems

Assist on mission-critical company projects that require close coordination across multiple stakeholders

Ensure leadership has timely visibility into what is on track, off track, blocked, or needs intervention

Problem Solving and Process Improvement

Identify recurring causes of execution delays, inefficiencies, or missed outcomes

Recommend and implement better processes, review mechanisms, or ownership structures

Solve for breakdowns between teams where work is falling through gaps

Improve clarity in handoffs between departments

Create stronger systems for initiative management, accountability, and scale

Required Experience

4–8 years of experience in Program Management, Business Operations, Founder’s Office, Product Operations, Strategic Projects, Growth Operations, or similar roles

Experience in a fast-paced startup, SaaS company, internet company, or technology-led business

Experience driving cross-functional initiatives involving multiple stakeholders

Experience building trackers, dashboards, review cadences, and reporting structures

Strong experience coordinating across teams such as product, engineering, marketing, sales, operations, support, or analytics

Experience working on execution of launches, rollouts, strategic projects, or growth initiatives

Strong analytical and problem-solving capability

Strong written and verbal communication skills