Integration & Customization Engineer

About us

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

Position Overview

As an Integration and Customization Engineer I, you will work closely with clients and internal teams to design and implement robust solutions tailored to unique business requirements. Your role will involve developing web applications, IVR,reports, customizing existing features, integrating APIs & Third party application / CRM to ensure seamless functionality.

Roles and Responsibilities

Develop and customize applications using PHP, HTML, CSS and React.JS .

Manage API integrations using JSON, XML, and SOAP.

Ensure seamless deployments across cloud and on-premise environments.

Address and resolve customer tickets with a problem-solving mindset.

Ensure clear communication and empathy while providing timely support and deployment.

Soft Skills

Excellent communication and collaboration skills.

Proactive attitude and adaptability.

Commitment to continuous learning and self-improvement.