E-Commerce Operations Executive

• About the role

We are looking for an organised, detail-oriented E-commerce Operations Executive to manage the day-to-day running of our online sales channels. You will make sure orders are processed, packed and delivered on time, listings and stock are accurate, and customers have a smooth experience from order to delivery. You will work closely with our head office, retail and accounts teams.

Key responsibilities

• Process and track orders daily across online marketplaces (such as Amazon and Flipkart) and our own website, and make sure they are dispatched within the agreed time.
• Create, update and optimise product listings, including titles, descriptions, images, pricing and offers, as guided by the team.
• Maintain accurate inventory across channels, coordinate stock availability with the warehouse and retail teams, and flag low or out-of-stock items early.
• Coordinate with courier and logistics partners, follow up on delayed, lost or damaged shipments, and manage returns, RTOs and refunds.
• Respond to customer queries, complaints and reviews promptly and professionally.
• Monitor seller account health, cancellations, return rates and platform notifications, and act on issues quickly.
• Reconcile marketplace payments, settlements and invoices with the accounts team, and share order and sales data for GST and bookkeeping.
• Prepare daily and weekly reports (orders, sales, returns, stock, delivery performance) in Excel or Google Sheets.
• Support promotional campaigns, sale events and new product launches on each channel.

Required skills and qualifications

• Graduate in any stream (B.Com, BBA or similar preferred).
• 1 to 3 years of experience in e-commerce operations, marketplace seller management or order management. Strong freshers will also be considered.
• Hands-on knowledge of seller panels such as Amazon Seller Central and Flipkart Seller Hub.
• Good working knowledge of Excel or Google Sheets (formulas, filters, pivot tables).
• Strong attention to detail, with good written communication in English and Hindi.
• Ability to manage multiple tasks, meet deadlines and work with different teams.

Good to have

• Experience with Shopify, WooCommerce or similar website platforms.
• Understanding of shipping aggregators, COD and prepaid order flows, and GST basics for e-commerce.
• Basic product photography or listing content skills.

How your performance will be measured

• Orders dispatched within 24 hours of receipt.
• Order cancellation, return and RTO rates within target.
• Listing and stock accuracy across channels.
• Seller account health and customer rating maintained above platform benchmarks.
• Reports delivered on time and payments reconciled each week.

Job Type

Full-time

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time

Work Location

In person